Shipping & Delivery

Our delivery time is 2–4 business days via Postnord and DHL. For purchases over SEK 599, you get free shipping via Postnord and DHL. Shipping with Postnord costs SEK 49 for purchases under SEK 599. Shipping with DHL costs SEK 59 for purchases under SEK 599.

Once the product has left our warehouse, delivery responsibility passes to the shipping companies, which are responsible for delivering your order within the stated timeframe. This means that the total delivery time before the product reaches you may be longer than the normal timeframe stated for the selected shipping method if the carrier itself causes a delay.

When we have shipped your order, you will receive a delivery confirmation by email containing a parcel number or tracking link. Use the parcel number or tracking link to track your delivery.

When an order is too large to be shipped with PostNord (usually for orders valued at over SEK 1,000), it will instead be shipped with DHL. You will receive an SMS notification and can then collect the parcel from your nearest service point.

Delivery time

Delivery normally takes 2–4 business days. During periods of high demand and holidays, it may take slightly longer.

Delivery methods

Ordered products are delivered by Postnord or DHL. Depending on what you order, the parcel will be delivered directly to your mailbox, parcel locker, or you will need to collect it from a service point. You will be notified by SMS at the mobile number you provide when placing your order if the parcel is delivered to a service point.

Please note that delivery responsibility ends when the shipment has been left in the mailbox or outside the door.

Transport responsibility

If the product is damaged or lost during transport from us to you, we are responsible. However, JFR is not responsible for products left without a signature when you, as the customer, have chosen this delivery method.

In the event of a return to us, you, as the customer, are responsible for ensuring that the return is sent correctly in accordance with our return terms, and you are responsible for the purchased product (including any damage caused to the product) until you have handed it over to the carrier that will return the product to us.

Transport damage

If the product is damaged when you receive it, this should be reported immediately to JFR's customer service. In order for us to file a claim for the damage with our carrier, we must report the transport damage to them within 1–3 days. We would therefore appreciate it if you report the damage within this timeframe. This applies to both visible and hidden transport damage, which is why it is important that you unpack the product and check that it is undamaged as soon as possible after receiving it.

If the damage is visible, it is easiest to report it directly to the driver upon receipt of the shipment. Always remember to keep the packaging so that the claim can be handled correctly.

A product that has been incorrectly dispatched should be reported to JFR as soon as possible.

If, contrary to expectations, an item has been incorrectly dispatched, damaged, or defective, we undertake to remedy the issue free of charge.

Uncollected order

We reserve the right to charge you for the costs incurred if you do not collect delivered products on time (return shipping, handling costs, etc.). We therefore charge a fee of SEK 250 if a parcel is not collected. The shipment remains at the service point for 7 days before being returned to us. Please note that if you change your mind about a purchase and wish to return the item, you must first contact customer service, who will help you arrange the return of the parcel.