Shipping & Delivery
Our delivery time is 1-3 working days via Postnord or Schenker . Shipping with Postnord costs SEK 49 for purchases under SEK 549. Shipping with Schenker costs SEK 55 for purchases under SEK 549. For purchases over SEK 549, you get free shipping.
When the goods have left our warehouse, responsibility for delivery passes to the shipping companies who must deliver your order within the specified time. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the selected shipping method if the carrier itself causes a delay.
Once we have shipped your order, you will receive a delivery confirmation with a package number or a tracking link to your email address. Use the tracking number or the tracking link to track your shipment.
The delivery time is normally 1-3 working days. At high pressure and during public holidays, it can be slightly longer.
Mode of delivery
Delivery of ordered goods takes place through Postnord or Schenker. Depending on what you order, you will receive the package directly in the mailbox, box, or you will collect the package from an agent. You will be notified by SMS to the mobile number you enter when ordering if the package ends up with an agent.
Please note that delivery responsibility ends when the shipment is left in the mailbox or outside the door.
If the item is damaged or lost during transport from us to you, we are responsible. However, JFR is not responsible for goods handed out without a receipt where you as a customer have chosen this as the delivery method.
In the event of a possible return to us, it is you as the customer who is responsible for the return being returned correctly based on our return conditions, and you are responsible for your purchased product (including damage caused to the product) until you hand it over to the carrier who will return the product to us.
If the product is damaged when you receive the product, this should be reported immediately to JFR's customer service. In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to him within 1-3 days. We are therefore grateful if you report the damage within this time. This applies to both visible and hidden transport damage, and it is therefore important that you unpack and check that the product is free of defects as soon as possible after receipt.
If the damage is visible, it is easiest if you report this directly to the driver upon receipt of the shipment. Remember to always save the packaging so that the complaint can be handled correctly.
A product that has been wrongly dispatched should be reported to JFR as soon as possible.
If a product should be shipped incorrectly, damaged or incorrect, we undertake to rectify the error free of charge.
We reserve the right to charge you the costs for handling that arise if you have not picked up delivered products on time (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 250 if a package is not collected. The shipment is with the postal agent for 7 days before it is returned to us. Please therefore note that if you regret a purchase and want to return the product, you must first contact customer service who will help you with a return of the package.