General Terms and Conditions of Purchase
GENERAL TERMS AND CONDITIONS OF PURCHASE
1. GENERAL
JFR ECOMMERCE AB, company registration no. 556856-7514 (“JFR”) is the company that operates www.jfr.se, hereinafter referred to as the “website”. The words “we, our, ours and us” in these terms refer to JFR. The following terms apply to all orders placed by the customer (hereinafter referred to as “you” and “your”) with us.
By using the website and/or placing an order, you agree to comply with the terms set out in this document (the “terms”). Make sure you have read and understood the terms before placing your order.
To safeguard your interests as a customer, the provisions of the Swedish Consumer Sales Act (SFS 1990:932), the Distance and Doorstep Sales Act (SFS 2005:59), the Swedish Sale of Goods Act (SFS 1990:931), the Personal Data Act (SFS 1998:204), and Directive 95/46/EC "GDPR" apply to all purchases made on the website.
You must be over 18 to shop with us or have parental consent.
All material on the website is protected under copyright law and may not be downloaded without permission.
2. PERSONAL DATA
JFR undertakes to respect and protect your personal data and your personal privacy. All customer data stored is handled in accordance with the GDPR.
When placing your order, you agree that we store and use your personal data in our business to fulfil your order and provide the service you can expect from us. To help you better understand how we process information about you, you can read more in our Privacy Policy.
3. PRICE, AVAILABILITY & COLOURS
All prices are shown in Swedish kronor (SEK) and include statutory Swedish VAT. In the event of pricing errors, we reserve the right to adjust or cancel orders. We cannot guarantee that an item shown on the website is in stock; in such cases, we will contact you.
Colours may look different depending on the screen on which they are viewed, so we can never guarantee 100% that the colour you see on the screen is an exact representation of the actual product. Of course, we do our best to make it as accurate as possible, and it is always possible to return the product.
4. SHIPPING & DELIVERY & GIFTS
Our delivery time is normally 1–3 business days, and we strive to dispatch your order from our warehouse as quickly as possible. During promotional periods and times of high demand, we cannot guarantee the standard delivery time. To receive the gifts we offer at different order values, you must add them via the shopping cart so that they are included at a price of SEK 0. We will not send gifts afterward if you forgot to add them to the shopping cart.
5. UNCOLLECTED PACKAGES/SHIPMENTS
Shipments that are not collected and are returned to us are not covered by the right of return or withdrawal. If the shipment is not collected, we will charge you SEK 250 for costs incurred by us. The fee will be added to the original invoice.
6. PAYMENT OPTIONS
We offer several different ways for you as a customer to pay for your item, including but not limited to invoice, account, instalment payment, card payment, etc. Payment methods vary by country, and the payment methods available in your market are shown at checkout.
CREDIT CHECK
We reserve the right to assess your application to pay by invoice, instalment payment, or account and to reject it, limit it, or suggest an alternative payment method. For a card purchase, we reserve the right to check the validity of the payment card, that sufficient funds are available to charge the order amount, and that the buyer's address details are correct. We may decline a purchase as a result of these checks.
FEES
JFR is not responsible for late fees, reminder fees, or delays resulting from payment not being made on time. Questions about this can be directed to Klarna's customer service.
OTHER
You are required to provide a correct email address and to inform JFR if your email address changes. Please note that JFR reserves the right to send payment requests to your email address.
If you would like to read more about our payment methods, you can do so here.
7. RIGHT OF WITHDRAWAL (RETURNS & EXCHANGES)
As a private consumer, you have the right to cancel your purchase within 14 days in accordance with applicable consumer protection legislation. Return the item in unchanged condition, preferably in its original packaging. You have the right to open the packaging and try the item, provided that the nature of the item permits this. If the item is not in unchanged condition, JFR has the right to deduct an amount corresponding to the decrease in the item's value compared with its original value from the refund amount.
The right of withdrawal begins on the day you receive the item (the withdrawal period). You exercise your right of withdrawal by contacting us within the withdrawal period; you can send a message here. Return shipping costs SEK 49, and the amount will be deducted from your refund. As the sender, you are responsible for ensuring that the shipment reaches JFR.
In addition to the statutory right of withdrawal, JFR offers a 30-day open purchase policy. You can therefore return your items within 30 days of receiving your order. If you have chosen invoice as your payment method, remember to either pay or extend your invoice, especially if you have not received an email confirmation that your return has been processed before the due date.
When making an exchange, return shipping is free. Instead, place a new order for the new items you have selected. Enter the new order number on the return slip to receive free return shipping.
If your return arrives after the specified 30-day return period, we reserve the right to charge a late fee of SEK 175.
8. REFUNDS
Once we have received your return, we will process the refund within 10 business days. You will be notified by email when your refund has been processed.
If you have used a discount, the amount will be adjusted in accordance with the discount code’s terms, after which you will receive an email confirmation of the final amount.
If we have sent a gift, both the product and the gift must be returned; otherwise, you will no longer be entitled to the offer and will have to pay for the gift. If the gift is returned, no refund will be issued because you were never charged for the gift. If the promised gift is out of stock, we reserve the right to replace it with an item of equal value; in that case, you will be notified by email.
9. COMPLAINTS
If you receive a damaged item upon delivery, you must notify us within a reasonable time. You may also file a claim if the item breaks before the warranty period has expired. First contact us by email and describe the problem, providing your order number and article number or product name. We will then get back to you with details on how to proceed.
10. CANCELLATION & CHANGES TO ORDERS
Contact us at hello@jfr.se if you wish to cancel after completing your order. We cannot guarantee that cancellation will be possible, but if we process your email before the order has been shipped, you can cancel it.
11. ADDRESS DETAILS
Be careful when entering your address details; we will ship to the exact address you provide. If your first name/last name is not registered at the address or is not shown on the mailbox, you must provide a c/o address (the last name of the person registered at the address to which the order is shipped). For invoice payments, the order will be shipped to the address where your personal identity number is registered. As the buyer, you are responsible for providing the correct address.
12. FORCE MAJEURE
In the event of circumstances beyond JFR’s reasonable control, such as changes in legislation, government action, strikes, blockades, sabotage, war, terrorism, fire, flooding, natural disasters or similar events, JFR’s obligation to fulfil the purchase agreement shall be postponed for as long as the circumstances persist. If such a delay exceeds 2 months, both you and JFR have the right to terminate the agreement with immediate effect without any obligation to pay damages.
13. DISPUTES
In the event of a dispute, it is our policy to follow the recommendations of the National Board for Consumer Disputes. You can also use the online dispute resolution platform available on the European Commission’s website: http://ec.europa.eu/odr
14. COMPANY INFORMATION
JFR ECOMMERCE AB is registered and based in Älvängen.
Company registration number: 5568567514
VAT registration number: SE556856751401
CONTACT INFORMATION:
Email: hello@jfr.se