Right of withdrawal, returns and warranty

If you are not completely satisfied with your purchase, you can easily send the item back to us and receive a refund. You have a 30-day right of withdrawal from the day you receive your product and a 30-day open purchase period.

If you have received a damaged package or damaged product, do not send it back without contacting us first. Contact us within 4 days of collecting your package. You can reach us at hello@jfr.se. Read more below about what applies to complaints.

30-day right of withdrawal

If you wish to make a return, we offer a 30-day right of return from the day you receive your order. If you want to return a product, you can email us at hello@jfr.se and we will help you with the return. Please always include your order number in your communication with us.

For us to approve your return, the product must be unused, in its original packaging, and in the same condition as when you received it. A return fee of SEK 49 will be charged for returns.

If you receive your item with a defect, send photos of the product/damage/packaging to hello@jfr.se and we will help you further.

Products in poor condition
If the product has been used more than is necessary to establish its characteristics and functions, we reserve the right to make a reasonable deduction corresponding to the depreciation resulting from the handling. The depreciation is assessed on a case-by-case basis.

How to exchange an item

Exchanges with us are always free, and no return fee is charged. One exchange per order placed. However, you need to exchange for the same amount or more. If you would like to exchange your item for a different size, colour, or model, return the item according to the instructions above and place a new order for the item you want. Enter your new order number on the return slip. Once we have processed your return, you will receive a refund minus the return shipping cost.

If you used a discount code, volume discount, or similar at the time of purchase, you must contact customer service for compensation so that you can place a new order.

How to return an item

Email us at hello@jfr.se and let us know that you would like to make a return. Also include your order number, which you can find in your order confirmation. You will receive your refund no later than 10 days after we have received your return.

Return fee

A return to us costs SEK 49.

•  It is your responsibility to hand the return over to the selected carrier correctly. Therefore, note the parcel ID when you send the package from your service point, and ask for a receipt if you do not receive one.

The return shipping cost (SEK 49) is automatically deducted from your refund amount. 

Postponing the due date with Klarna

If you have an invoice, it is important that you postpone the due date yourself so that we have time to process your return. You can do this directly through their app or by calling 08-12012010.

Uncollected package

We reserve the right to charge you for the handling costs incurred if you do not collect delivered products on time (return shipping, handling fee, etc.). We therefore charge a fee of SEK 250 if a package is not collected. The shipment remains with the postal service point for 7 days before being returned to us. Please note that if you change your mind about a purchase and wish to return the item, you must first contact customer service, who will help you arrange the return of the package.

Gift with order

If you made a purchase as part of an offer, for example with a free gift with purchase, the gift must be returned if you choose to return all or part of your order. If the gift is not returned, we will charge you for the value of the gift.

Applying stickers

We are not responsible for the result of applying stickers to the chair legs. When applied correctly (we have a guide at the bottom of the website), a smooth result without wrinkles or air bubbles is ensured.

Complaint

If your package is damaged, you need to contact us within 4 days of collecting it or having it delivered. If the packaging is damaged, please photograph it and email us the pictures together with your order number. Our email address is hello@jfr.se.

If you discover that there is something wrong with the product, you need to contact us as soon as possible. Email a photo of the defect together with your order number to hello@jfr.se.

When you shop with JFR, you have a 1-year warranty on all products and a 3-year right to make a complaint under the Swedish Consumer Sales Act.

The product warranty covers only manufacturing defects that existed when you received the product. Original defects must be presented to and confirmed by JFR for the product warranty to apply. Depending on the situation, the product warranty means that you may be offered a free repair, a replacement product, or a reduction of the original price. The product warranty does not apply if we cannot find the fault in the product or if you caused the damage yourself.

If you wish to file a complaint and/or invoke the product warranty, please contact our customer service at hello@jfr.se and provide your order number. We will ask you to send a description of the product defect and photographic evidence that clearly demonstrates the fault, so that we can assist you further with the process. Any refund will be issued as soon as possible after the complaint has been approved. We may ask you to dispose of or return the product to us.