Right of withdrawal, returns, and warranty

If you're not completely satisfied with your purchase, you can easily return the item to us for a refund. You have the right to cancel your purchase within 30 days from the day you receive your product and a 30-day open purchase policy.

If you have received a damaged package or product, do not return it without contacting us first. Reach out to us within 4 days of picking up your package. You can contact us at hello@jfr.se. Read more below about our claims policy.

30-day return policy

If you wish to make a return, we offer a 30-day return policy from the day you receive your order. If you want to return a product, you can email us at hello@jfr.se, and we will assist you with the return. Please always include your order number in your communication with us.

In order for us to approve your return, the product must be unused, in its original packaging, and in the same condition as when you received it. A return fee of 49 SEK will apply to returns.

If you receive your item with a defect, send pictures of the product/damage/packaging to hello@jfr.se and we will assist you further.

Products in Degraded Condition
If the product has been used more than necessary to determine its characteristics and functions, we reserve the right to make a reasonable deduction from the price corresponding to the depreciation that has occurred due to handling. The depreciation is assessed on a case-by-case basis.

How to exchange an item

Exchanges with us are always free, and no return cost is charged. One exchange per order placed. However, you need to exchange for the same amount or more. If you wish to exchange your item for another size, color, or model, you should return the item according to the instructions above and place a new order for the item you want, and provide your new order number on the return slip. Once we have processed your return, you will receive a refund minus the return shipping fee.

If you used a discount code, bulk discount, or similar at the time of purchase, you must contact customer service for compensation so that you can place a new order.

How to return an item

Email us at hello@jfr.se and let us know that you want to make a return. Also, include your order number, which you can find in your order confirmation. You will receive your refund no later than 10 days after we have received your return.

Return Fee

A return to us costs 49 SEK.

•  It is your responsibility to deliver the return to the chosen carrier correctly. Therefore, note the package's tracking ID when you send the package from your agent, and ask for a receipt if you don't receive one.

The return shipping cost (49 SEK) is automatically deducted from your refund amount. 

Klarna

If you have an unpaid invoice for your order, it's important that you extend the due date yourself. You can do this at Klarna.se or by calling 08-120 120 10. 

Unclaimed Package

We reserve the right to charge you for the costs incurred if you do not pick up delivered products on time (return shipping, handling fees, etc.). Therefore, we charge a fee of 250 SEK if a package is not picked up. The shipment stays at the postal agent for 7 days before it is returned to us. Please note that if you change your mind about a purchase and want to return the item, you need to first contact customer service, who will assist you with a return of the package.

Gift with Order

If you have shopped during a promotion, such as receiving a gift with purchase, this gift must be returned if you choose to return all or part of your order. If the gift is not returned, we will charge you for the value of the gift.

Complaint

If your package is damaged, you need to contact us within 4 days after picking it up or having it delivered. If the packaging is damaged, we want you to take a picture of it and email us the photos along with the order number. Our email is hello@jfr.se.

If you discover that something is wrong with the product, you need to contact us as soon as possible. Email a picture of the defect along with the order number to hello@jfr.se.

When you shop at JFR, you have a 1-year warranty on all products and a 3-year right to make a complaint under the Consumer Purchase Act.

The product warranty only covers manufacturing defects that were present when you received the product. Original defects must be shown to and confirmed by JFR for the product warranty to apply. The product warranty means that, depending on the situation, you may be offered a free repair, a new product, or a reduction of the original price. The product warranty does not apply if we cannot find the defect in the product or if you have caused the damage yourself.

If you want to make a complaint and/or claim the product warranty, please contact our customer service at hello@jfr.se and provide your order number. We will ask you to send a description of the product's defect and photographic evidence clearly showing the defect so that we can assist you further in the process. Any refund will be processed as soon as possible after the complaint is approved. We may ask you to dispose of or return the product to us.