Right of Withdrawal, Returns, and Warranty

If you are not completely satisfied with your purchase, you can easily return the item to us and receive a refund. You have a 30-day right of withdrawal from the day you receive your product and a 30-day open purchase period.

If you have received a damaged product, do not send it back. Contact us first at hello@jfr.se to file a claim. Read more below about the claims process.

30-day right of withdrawal

If you wish to make a return, we offer a 30-day return period from the day you receive your order. If you want to return a product, you can email us at hello@jfr.se and we will help you with the return. Please always include your order number when communicating with us.

For us to approve your return, the product must be unused, in its original packaging, and in the same condition as when you received it. A return fee of 49 SEK will be charged for returns.

If you receive your item with a defect, please send pictures of the product/damage/packaging to hello@jfr.se and we will assist you further.

Products in Deteriorated Condition
If the product has been used more than necessary to determine its characteristics and functionality, we reserve the right to make a reasonable deduction corresponding to the decrease in value caused by the handling. The decrease in value is assessed on a case-by-case basis.

How to exchange an item

If you wish to exchange your item for a different size, color, or model, you should return the item according to the instructions above and place a new order for the item you want, stating your new order number on the return slip. 

If you used a discount code, bulk discount, or similar at the time of purchase, you must contact customer service to receive compensation so you can place a new order.

How to return an item

Email us at hello@jfr.se and let us know you wish to make a return. Please also include your order number, which you can find in your order confirmation. You will receive your refund no later than 10 days after we have received your return.

Return fee

It is your responsibility to hand over the return to your chosen carrier correctly. Therefore, make a note of the package's tracking ID when you send the package from your drop-off point, and ask for a receipt if you do not receive one.

Klarna

If you have an unpaid invoice for your order, it is important that you extend the due date yourself. You can do this at Klarna.se or by calling 08-120 120 10. 

Unclaimed package

We reserve the right to charge you for the costs incurred if you do not pick up delivered products on time (return shipping, handling fees, etc.). Therefore, we charge a fee of 250 SEK if a package is not picked up. The shipment will remain at the postal agent for 7 days before being returned to us. Please note that if you change your mind and wish to return the item, you must first contact customer service, who will help you with the return of the package.

Complaint

If you discover that something is wrong with the product, you need to contact us as soon as possible. Email a picture of the defect along with your order number to hello@jfr.se.

When you shop at JFR, you have a 1-year warranty on all products, and a 3-year right to make a complaint according to the Consumer Sales Act.

The product warranty only covers manufacturing defects that existed when you received the product. Original defects must be presented to and confirmed by JFR for the warranty to apply. Depending on the situation, the warranty may entitle you to a free repair, a new product, or a reduction of the original price. The warranty does not apply if we cannot find a fault with the product, or if you have caused the damage yourself.

If you wish to file a complaint and/or claim the product warranty, please contact our customer service at hello@jfr.se and provide your order number. We will ask you to send a description of the product’s defect and photographic evidence that clearly shows the issue, so we can assist you further in the process. Any refund will be processed as soon as possible after your claim has been approved. We may ask you to dispose of or return the product to us.